Your rights

Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we’re required to give you pre-contract information and contract confirmation before you agree to buy anything with us. We will also give you a copy of our terms and conditions.

You will receive your contractual information in the post as paper documents, unless you have agreed to receive this in another way (such as email or your online account).

When you sign up to become a Beam Energy customer you will have a 14 day cooling-off period. If within these 14 days you decide to cancel switching to us, you can do so without giving us a reason, by phone or in writing by letter, email, text or through your online account.

How to cancel

You can cancel your contract over the phone by calling for free 0800 953 4555 (Monday and Friday, 8am to 8pm and Saturday, 9am to 5pm) or by letter, email, text or through your online account. It is important that you keep a copy of your cancellation communication. You will need a copy of this communication as evidence in case there is a dispute over your cancellation. It is your responsibility to prove that you communicated your cancellation with us within the 14 day cooling-off period.

Know your rights

It’s easy to get free, independent advice so that you ‘know your rights’ as an energy consumer. You might want to get a better deal, find out how to make a complaint, get information about your electricity or gas supply, or ask for help if you’re struggling to pay your bills. To ‘know your rights’ visit Citizens Advice for up to date information or contact the Citizens Advice consumer service on 0345 404 0506.

 

Know your rights leaflet

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