Pay As You Go

PAYG tariffs

Prepayment tariffs are usually more expensive than other tariffs. If you don't need to use PAYG, contact our advisers to see if we can find you a more affordable option.
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Top up your credit

Adding money to your meter is simple. Top it up using your key or card just like you would top up a Pay As You Go mobile.
Top up PAYG now

PAYG smart meters

We offer new and existing PAYG customers a smart meter for your home. If you don't have a Pay As You Go smart meter yet, contact us to find out when we are installing in your area.
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Top up hints

Remember, the minimum amount you can top up per fuel is £5, so you’ll need to top up £5 on gas and £5 on electricity to get started.

  • If you have a standard Pay As You Go meter you need to top up in person.
  • If you have a Pay As You Go smart meter, you can top up over the phone, online and in person.

Learn more about PAYG smart meters

We offer new and existing PAYG customers a smart meter for your home. There a few benefits to having a PAYG smart meter including:

  • they can be topped up online and by freephone which is more convenient
  • they show you the balance you have left
  • you will know when to top up when you see the credit alert
  • you can learn how much energy your devices use and how much they cost
  • you can set targets of how much energy you want to use per day

Find out how you can use your PAYG meter to control your gas and electricity use.

Download the Smart meter guide

If you don’t have a Pay As You Go smart meter yet, contact us to find out when we are installing in your area.

 

Need some help?

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What is Pay As You Go?

Pay As You Go lets you top up your credit or ‘prepayment’ meter and pay for your gas and electricity in advance – just like a pay as you go mobile phone. It’s easy to use and can be a good way to control your finances because:

  • you pay for the energy you use, as you use it, not at the end of the month
  • you can top up regularly, even when your energy use is low and you can save up credit for when you really need it
  • you can keep track of and control your gas and electricity use

However, prepayment tariffs are usually more expensive than other tariffs, so if you don’t need to use PAYG, you might be able to find a more affordable option. Contact our advisers for help on the best tariff for you.

Top up your meter

If you don’t have a Pay As You Go smart meter yet, contact us to find out when we are installing in your area.

Problems topping up

If you run out of credit and top up your meter but find that your supply is still not coming on, first check the balance on your meter as you might not have added enough credit to get your supply going.

If you have a standard PAYG meter, and you still can’t top up, it may be faulty.

Help with faulty meters, keys or cards

If you have a smart PAYG meter, there may be a connection issue with your meter. You may have to top up manually.

Manual smart meter top ups

Keep your PayPoint top up receipt or confirmation email (if you paid online). If your credit hasn’t loaded automatically, you can manually top up with the vend code on your PayPoint receipt or email.

Manual smart top up through in-home display (IHD)

  1. Go to the Main Menu.
  2. Press the ‘Account’ button.
  3. Select the fuel type that you wish to top up.
  4. The screen will show a number keypad (below).
  5. Type in your vend code which you can find on your PayPoint purchase e-mail or receipt.
  6. Once your top up is successful the screen will read ‘Transaction Successful’. If your top up is unsuccessful then the screen will read ‘Transaction failed’. If the code has been entered incorrectly the screen will display a message that reads ‘Transaction Failed. Code is incorrect’. If this happens then try to top up again. If you still have problems, call us on 0800 953 4555 between Monday to Friday, 8am to 8pm and Saturday 9am to 5pm and we’ll help you resolve your issue as quickly as possible.

Manual smart tops up with your meter

If there is a problem with your IHD or it is missing, you will need to manually input your vend code into your smart meter.

  1. Go to your gas or electricity meters and locate the keypad.
  2. Using the meter keypad, give the blue key ‘A’ a quick press. This will tell the meter that you want to top up in VEND MODE.
  3. With the meter is in VEND MODE you can input the 20 digit vend code that you will find on your PayPoint receipt. When you are in VEND MODE your ‘A’ button becomes a delete button so if you do get anything wrong you can delete it and re input.
  4. Once you’ve put in all your 20 digits press the red ‘B’ button. The screen should then show you the amount you topped up by followed by the message ADDED. Your meter is now topped up.
  5. If you see any of the messages below then you should re input your vend code, you may have put in a wrong digit, duplicated a vend code or not inputted enough digits.

If you still have problems, call us on 0800 953 4555 between Monday to Friday, 8am to 8pm and Saturday 9am to 5pm and we’ll help you resolve your issue as quickly as possible

Meter, key and card problems

Lost PAYG key or card

We’re always happy to help. If you’ve lost your prepayment key or card:

  • call us free on 0800 953 4555 between Monday and Friday, 8am and 8pm and Saturday, 9am to 5pm
  • please have your account number ready
  • we’ll send a new one out to you – it may take up to seven working days to arrive. We’ll do everything we can to make sure you have gas and electricity in the meantime.

There could be a £8.25 charge for this to cover the cost of a replacement card.

Faulty meter, key or card

If your Pay As You Go (or prepayment) meter, key or card is not working properly, please get in touch.

You can call us free on 0800 953 4555 between Monday and Friday, 8am and 8pm and Saturday, Sunday and bank holidays, 9am to 5pm to get a replacement key or card, or to make an appointment for us to visit your home if you think your meter is faulty. If you contact us outside of these hours, we’ll handle your query at the start of the next day.

  • For electricity and gas meter issues, we’ll send an engineer out to you within three hours on a weekday and within four hours on Saturdays, Sundays and bank holidays.

If your problem isn’t anything to do with your meter or top up device, you’ll need to call your network operator.

Emergency and friendly credit

If you’re not able to top up your balance, you can use £5 of emergency credit on your meter. You should only use the emergency credit in a real emergency. For example, if your credit runs out in the middle of the night or if you unexpectedly can’t leave your home to top up.

If your emergency credit ends outside our office hours, our friendly credit will kick in, to supply you until 9am on the next working day. This is so you still have a supply even when it is more difficult to top up.

But remember, you’ll have to pay back any emergency or friendly credit the next time you add money to your meter. You still need to pay the standing daily charge for every day you are in emergency and friendly credit. When you credit your meter, we will calculate and deduct the outstanding standing charge from your top up.

How to use emergency credit

When you want to use your emergency credit, insert your key or card into the meter. You’ll then be offered the emergency credit. Follow the instructions on the screen to accept it. To return to normal, you’ll need to charge your card and put the credit back on your meter.

How to use friendly credit

When you move into friendly credit you will see the screen below.

When the friendly credit period ends your IHD will warn you that your supply is due to shut off.

To receive your supply again, you will either need to top up or contact us for more help.

Paying back emergency and friendly credit

When you top up again, make sure you put enough money on your key or card to pay back your emergency credit, any friendly credit used, standing charge, weekly collection (if you have this agreement with us) and enough to still give you the energy you will need. If you have a smart PAYG meter, you can see how much you owe.

Worried about paying?

Firstly, don’t panic. If you are struggling to pay for your gas and electricity, get in touch with us as soon as possible so that we can help you to find a solution.

Help with payments

Paying off debt through your PAYG meter

If you’ve had a Pay As You Go meter installed to help you to repay a debt, it will be collected each week from the credit you put onto your meter. If you check the displays on your meter regularly, you’ll see the amount of debt reduce as you add credit. Once you’ve paid the debt in full, your meter will automatically stop collecting these payments.

If you are paying us back in this way, you’ll need to stick to the payment schedule we agree with you. If you don’t, we can ask you to pay us the full amount straight away, or we can ask you to pay us using a different, faster method. Either way, we’ll let you know before we make any changes.

Moving home

If you’re moving house, we’ll still be able to supply your gas and electricity and can provide help and advice on continuing your energy supply with Beam Energy.

PAYG moving home

See more about Pay As You Go PAYG Guide
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