Smart meters

Enjoy hassle free energy

Smart meters are a great way to manage your energy. With a smart meter, your meter readings are sent directly to your energy supplier – meaning no more manual meter readings.

The major benefit of a smart meter over a regular analogue meter is that a smart meter comes with an In Home Display (IHD). This means you’ll have a display in your home which shows you how much energy you’re using and how much that is costing – enabling you to make better informed decisions about your energy use.

If you’d like to take more control over the energy usage in your home, a smart meter is the ideal solution for you.

Register for a free smart meter now

How do smart meters work?

Smart meters connect wirelessly to both your energy supplier and to the In Home Display (IHD) unit.

The IHD sits in your home and allows you to see in real time how much energy you’re using, which gives you better control over your energy use. That means that it’s much easier for you to top up and control your energy use.

Because it’s also connected to your energy supplier, your smart meter will be sending constant updates on energy use, meaning you no longer have to submit manual meter readings.

What are the benefits of a smart meter?

With a smart meter, you get:

  • more control over your energy use – smart meters enable you to keep an eye on your household energy use and control those energy guzzling areas and appliances by using them more efficiently
  • more control over your energy spending – your smart meter  sends information to your IHD. This will display your current spending for credit customers as well as your credit levels if you are a prepayment customers. You can even programme your IHD to warn you if you’re approaching a credit limit
  • flexibility to top-up – If you’re a prepayment customer your smart Pay-As-You-Go top-up card can be used to top-up online, over the phone or at your nearest PayPoint retailer

Using your smart meter

If you’d like further information on your Robin Hood Energy smart meter then download our guide here.

Smart Metering Installation Code of Practice

The Smart Metering Code of Practice (SMICoP) is the set of rules or standards that all energy suppliers must follow when installing a new Smart Meter. You can read the full SMICoP or find out more by visiting the SMICoP website.

For more information on SMICoP you can download it here.

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Smart meter in-home display (IHD)

Your smart meter in-home display IHD sits inside your house where you can clearly see it and helps you monitor your energy use.

Powering your IHD

It’s a good idea to plug into the mains power (electricity) to power your IHD as it is much cheaper than batteries. If you need to use batteries, you can see how to do this in the Secure Quick Start Guide which is included with your IHD installation pack.

Getting your IHD working

Our meter installer will fit your meter and IHD at the same time. The installer will talk to you about your new IHD and advise you of the best place for the unit to sit.

Where to put the IHD

Your IHD needs to be a certain distance from the smart meter to ‘talk’ to it. When the connection icon (below) shows, then the IHD is connected to the Home Area Network (HAN). This means that your IHD is ‘talking’ to the smart meter. If your IHD displays the disconnection icon (below) then it has disconnected from the meter and you will need to move it nearer the meter or try resetting.

What happens if I move?

Your IHD should stay in your property as it is linked to your meter. If your new home doesn’t have a smart meter or an IHD, contact us/contact-us and we can help.

Your IHD home screen

Your IHD’s home screen will be different depending on whether you’re a single or dual fuel customer, or whether you pay monthly (by Direct Debit or when you receive your bill) or have a Pay As You Go meter. It will show your estimated bill or your smart PAYG credit balance on the default home screen when your IHD ‘wakes up’ after it has been powered down.

Paying monthly (by Direct Debit or when you receive your bill)

If you have both your gas and electricity with us, your IHD home screen will look like this:

If we supply you with only one fuel (electricity or gas), your IHD home screen will look like this:

Pay As You Go or by prepayment meter

If you just have electricity and gas with us, your IHD home screen will look like this:

If you just have electricity with us, your IHD home screen will look like this:

IHD main menu

Waking up your IHD

Your Smart IHD is set to backlight 24 hours a day but don’t worry, it costs less than 20p a year to be lit all the time.

If you would like to programme your smart IHD to power down when you’re not using it, just pop into the Settings button from the home screen and press Backlight. Pressing Backlight means your screen will go dark after 60 seconds and light up again when you tap the screen.

If the display is black, just tap the display area to wake up your IHD.

Getting to the main menu

You can always get to the main menu by pressing Menu on any screen.

Read your messages

Your main menu screen contains a Message button. We may send you messages about price changes or information you may need regarding your credit levels.

1. Press the button below to see if we have sent you any messages.

2. Tap the View button to see the message in full.

3. Important messages will pop up as shown below. Press OK to close the message.

View your tariff details

Your main menu screen contains a Tariff button. The tariff screen will tell you which tariffs you are currently on for either your electricity or gas, by name and rate.

1. Press the Tariff button.

2. Then press the Electricity or Gas buttons to move between your tariff information. If you have a two rate meter, the rate you are currently on appears in bold at the top of the information list, like in these images:

Electricity tariff

Gas tariff

Controlling your energy


Your main menu screen contains a history button. Press this button to see how much gas and electricity you’ve used in the past hour, day, week or month. You can also see if you’re meeting any targets that you’ve programmed into the IHD.

1.Press the History button.

2. Pressing either the Electricity or the Gas button will allow you to scroll through these screens to see how much energy or credit you are using.

3. You can also press the Hour button repeatedly, to see how much gas and electricity you’ve used over the last hour, day, week and month.

Your energy use and how much it costs

1. On the main menu screen, press the Dual Button or Electricity Button to see your account status.
2. Pressing the A/C button will allow you to see a number of screens. Keep pressing the button in this position to move through the screens and see how much credit or energy you are using.

Energy Usage Information

Press the A/C button to scroll through different screens showing your energy use. The button will change its name depending on the information it is showing you.

Cost Per Hour Screen – £/h

Press A/C again to get the £/h information screen. This will tell you how much it costs per hour for the energy you are currently using in real time.

Energy Usage Screen – kWh

Press once to get the kWh information screen. This will tell you how many kWh of gas and electricity you are using in real time.

CO2 Emission Screen – Co2/Mg

Press once more to get the C02/Mg information screen. This screen will tell you how many CO2 emissions your home is generating.

Setting cost and energy targets

1. From the main menu, tap the Settings button and press on the Target button.

2. Select the type of energy that you would like to set a target for (Gas or Electricity). Use the top right option box to set targets for cost or consumption.

Setting cost targets (£)

1. Tap the top right option box until it shows £.

2. Tap the electricity (bolt symbol) or gas buttons (flame symbol) to set targets for each energy type.

3. Enter the limit that you would like to spend in a day and press OK.

4. Press Confirm to confirm that the amount you have entered is correct.

Setting energy and eco targets

Repeat the process above, but press the top right option box again to set an energy consumption target (kWh):

Setting a CO2 consumption target (CO2kg):

Sticking to your targets

Your IHD has three LED lights on top of it which reports your target progress:

  • Green Light = You are fine! You are below 60% of your set target.
  • Orange Light = You are above 60% of your target but below 100% so it’s time to check which appliances may be guzzling energy.
  • Red Light = You’ve reached the maximum amount that you want to spend for the day. If you need to keep using energy, check your heating settings and appliances and see if there’s anything that you can turn off or down.

Read more about your smart meter Smart meter guide
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